Q: Who can use the Tata Play Mobile App?

Anyone can download the Tata Play Mobile App and access the content in it, but only active Tata Play subscribers can watch their favourite content based on the package they are subscribed to.

Q: I am not a Tata Play subscriber. Can I still access the service?

You can view certain free content such as movie trailers. However you need to be an active Tata Play subscriber to access Live TV and On Demand videos.

Question 1

How do I get to access/view the content? OR How do I log in to the App?

Accepted Answer

To access/view Live TV, On Demand and all other services of the Tata Play Mobile App on your Android/iOS devices, you need to follow the following steps: Log into the App using any of the following details: Your Subscriber ID Your Registered Mobile Number If you use your Subscriber ID you will have to enter your mytataplay.com password to complete the login process. If you use your registered Mobile Number an OTP will be sent to your Registered Mobile Number which needs to be entered to complete the login process. Now you are ready to view the content of your choice.

Question 2

What are the various sections in the App?

Accepted Answer

Tata Play Mobile Application has 5 sections : Home: Get the best of the content on offer here: From Live TV to On Demand to TV Shows. Everything that you need to watch! Live TV: Not in front of your TV? No worries. Get Live TV on your fingertips so you never miss any ongoing action. On Demand: Choose from a host of TV shows, movies and web content served on your demand. Also, catch up on most of your missed TV shows from previous 7 days anytime and anywhere. Watchlist: Keep all your favourite shows and channels here, and access them quickly. My Box: My Box allows you to see the schedule of all Tata Play channels.​

Question 3

Who can use the Tata Play Mobile App?

Accepted Answer

Anyone can download the&nbsp;Tata Play Mobile App&nbsp;and access the content in it, but only active Tata Play subscribers can watch​ their&nbsp;favourite&nbsp;content&nbsp;based on the package they are subscribed to.

Question 4

I don’t remember my Tata Play account password?

Accepted Answer

If you don't remember your password, you can select "Forgot password?"option. We will send a temporary password to your registered email and mobile number which you can use to log in and reset your password.

Question 5

On how many devices can I use the Tata Play Mobile app?

Accepted Answer

You can login to the app from a maximum of 10 devices. However, you can view Live TV, On Demand on a maximum of 2 devices simultaneously per subscriber ID.

Question 6

Why can I view Live TV / On Demand service only on 2 devices simultaneously?

Accepted Answer

Content providers’ agreements with Tata Play stipulate that Tata Play Live TV channels, Tata Play On Demand episodes and titles can be viewed on a maximum of two devices simultaneously per subscriber ID at any given time.

Question 7

Can I log in on more than 10 devices?​

Accepted Answer

Yes, you can do so only after deleting the devices that you no longer use from the Device Management option in the app.

Question 8

I am not a Tata Play subscriber. Can I still access the service?​

Accepted Answer

You can view certain free content such as movie trailers.&nbsp;However you need to be an active Tata Play subscriber to access Live TV and On Demand videos.

Question 9

My Tata Play account is currently de-active due to lack of funds; can I still use Live TV/On Demand service?

Accepted Answer

You need to be an active Tata Play subscriber to enjoy Live TV channels and On Demand videos on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.

Question 10

Can I watch Live TV and On Demand videos outside India?

Accepted Answer

No. You need to be in India to be able to use the Tata Play Mobile services.

Question 11

Why can’t I watch live TV and On Demand videos outside India?

Accepted Answer

Tata Play provides services only within the territory of India.

Question 12

How do I see the schedule of a channel?

Accepted Answer

To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.

Question 13

Who can set programmes for record?

Accepted Answer

Only Tata Play+ HD subscribers can set recording on their set top boxes using the record option from the app.

Question 14

How do I set a programme for remote recording?

Accepted Answer

In Live TV section, select the programme from a channel you want to record.​​ On the programme de tails page, you will get an option to set it for record.​​ On selecting the record option, you will get a confirmation stating the programme has been successfully set for recording on your Tata Play + HD box.​​ Remote recording functionality can be used by Tata Play+ HD subscribers only. You can also set a series for recording from the app.

Question 15

How do I set a reminder for a programme?

Accepted Answer

Reminders can be set for future programmes only.

To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. You will receive a notification on your device when it’s time for the programme.

Question 16

How do I watch Live TV on the App?

Accepted Answer

You can select any channel in the Live TV&nbsp;section&nbsp;or any live&nbsp;programme&nbsp;to view it&nbsp;Live on your device.

Question 17

Will I be able to access all the Set Top Box features like parental control, plan, etc. on Live TV?

Accepted Answer

No. Currently, Live TV service on your device offers only streaming of Live TV channels .

Question 18

I am unable to access Live TV services?

Accepted Answer

Please ensure the below to enjoy uninterrupted access to Live TV: You have a device that supports Tata Play Mobile app. You are connected to the internet. If you are out of the country, you will be unable to use Live TV &amp; Tata Play On Demand streaming services. Your Tata Play connection is in active state with sufficient funds in your account. You can access Live TV for only those channels that are part of your subscription package.

Question 19

Can I access Tata Play services such as 'Tata Play Fitness' and others in the Live TV section?

Accepted Answer

Yes, we have many Tata Play service channels live, like&nbsp;Tata Play Fitness,&nbsp;Tata Play Acting Adda&nbsp;etc.

Question 20

Why are all the channels not available on Live TV?

Accepted Answer

Tata Play always keeps expanding its offering of channels on the Set Top Box. In a similar fashion, we will expand and bring more channels on Live TV soon.

You can only view those channels on Live TV which you have subscribed for viewing on the Set Top Box. To enjoy all the channels available on Live TV, you would need to subscribe to the respective channels on your Set Top Box as well.

Question 21

I am not able to view certain channels on Live TV?

Accepted Answer

The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.

Question 22

I have subscribed to a channel on the set-top box. Yet when I access this channel on my activated device I am getting the following message: “Sorry this programme is not available for viewing on Live TV”?

Accepted Answer

The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.

Question 23

How can I see all the shows available for the day on a channel?

Accepted Answer

You can select the schedule option on the channel detail page to see the schedule for the channel.

Question 24

Can I rewind shows on Live TV?

Accepted Answer

You can rewind up to 15 minutes on Live TV.

Question 25

Can I change the video quality of the Live TV?

Accepted Answer

Yes, you can select any one of the following quality settings available under the settings option. These options are available on the video player as well. High – Gives best quality as per your network speeds.​ Medium – Limits​ your video quality to medium even if your network speeds allow for better viewing quality to save data.​ Low – Limits​ your video quality to low even if your network speeds allow for better viewing quality to save data.​ Auto – Adjusts as per the network bandwidth.

Question 26

Will I be able to view commercials as a part of the Live TV feed & Tata Play On Demand episodes on the App?

Accepted Answer

Yes. Tata Play does not change the channel feed. You will be able to see the same feed on your set-top box and on your device.

Question 27

What is On Demand?

Accepted Answer

On&nbsp;Demand&nbsp;section is where you can access popular movies, TV&nbsp;shows&nbsp;and short videos&nbsp;across the web. You can also view previous – 7 days catch up of your missed shows on your favourite channels.

Question 28

How can I watch previous episodes or catch up on my favourite programs?

Accepted Answer

You can watch this in the other episodes on schedule of live channels, On Demand section of the app or you can also look for the episode in search.

Question 29

Will previous episodes or shows be available for all channels?

Accepted Answer

Previous episodes or Catch up shows will be available for most of the channels available on the app. Tata Play keeps expanding its offering of channels on the set top box. We will similarly expand and make more channels &amp; catch-up available soon on the app.

Question 30

Can I fast forward, pause or rewind videos?

Accepted Answer

Yes. You can fast forward, pause or rewind On Demand content. Just tap on the screen while viewing the video in full screen mode. Then drag on the progress bar to the position you wish to start viewing the video from.

Question 31

Is there a limit to the amount of times I can watch a video in Tata Play On Demand?

Accepted Answer

No. You can watch the video as many times as you wish.

Question 32

What is ‘My Tata Play’ section in the app?

Accepted Answer

My Tata Play section in the app is a self-care portal that gives you access and enables you to manage your Tata Play account. You can recharge​ your account, view and modify your packs and much more.

Question 33

What will I require to access​ the ‘My Tata Play’ section?

Accepted Answer

You will require your password used with mytataplay.com for the Subscriber Id used to log into the app.​

Question 34

What if I do not remember the password for my Subscriber Id?​

Accepted Answer

You can tap on ‘Forgot password’ to generate a new password.

Question 35

Do I get all the features and functionalities that are available on mytataplay.com?

Accepted Answer

Yes, you get all functionalities as available on mytataplay.com through the My Tata Play section in the app. This includes Recharge, Pack changes, etc.

Question 36

What are the devices Tata Play Mobile App will be available on?

Accepted Answer

Tata Play Mobile App is available on Android phones &amp; Tablets with the following minimum requirements OS version: 4.4 &amp; above Minimum CPU: Dual core 1.2 GHz Minimum RAM: 1 GB This service can be accessed through the Tata Play Mobile app available on the Google Play.

Question 37

Is this service also available on Windows Phone & Nokia Symbian or Blackberry Phones?

Accepted Answer

No. Currently the service is only for selected supported devices mentioned above.

Question 38

I have Samsung S3 with version 4.0, can I use the app?

Accepted Answer

No. Tata Play service is accessible only through the Tata Play Mobile app on the devices and OS versions 4.4 and higher on Android and iOS 9 and higher in iOS devices.

Question 39

I have activated Live TV on my device but why do I see a message saying “This Device is not supported”?

Accepted Answer

Owing to Tata Play’s security agreement with content providers, Tata Play Mobile app is not supported on jailbroken/ rooted devices.

Question 40

Can I watch Live TV or stream videos via 3G/4G/Wi-Fi whilst a download is in progress?

Accepted Answer

Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.

Question 41

What is the best resolution for viewing on the browser?

Accepted Answer

Website is best viewed on scren width &gt; 1170 px (eg. 1366*768, 1280*800)

Question 42

Do I need an internet connection on my device to access Tata Play Mobile App?

Accepted Answer

Yes. You need to be connected to the internet to stream any video or view Live TV.

Question 43

What are the data charges that I would be charged with while accessing Tata Play Mobile app?

Accepted Answer

The data charges applicable would be as specified by your internet/mobile service provider. Please check with your internet /mobile service provider for the same.

Question 44

Do I need a good internet connection to enjoy Live TV/Tata Play On Demand services?

Accepted Answer

Having a good internet connection with a speed of 2 MBPS or higher enables you to enjoy a better-quality video while viewing Live TV or streaming videos on Tata Play On Demand. However, you can still play a video in low quality with 512 kbps connection.

Question 45

What type of internet connections can be used to access Live TV service?

Accepted Answer

The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.

Question 46

What is the recommended speed to enjoy a good streaming experience on Wi-Fi?

Accepted Answer

The recommended speed for a good streaming experience on Wi-Fi is 2Mbps. Minimum speed to play video in low quality is 512kbps.

Question 47

I am on 4G connection; however, the quality of the video is still poor?

Accepted Answer

Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also vary.

Question 48

Why is the video quality different when I am viewing on my Wi-Fi internet connection at home and on my mobile internet connection?

Accepted Answer

The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.

Question 49

What will happen when I switch between cellular network and Wi-Fi while viewing Live TV?

Accepted Answer

The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.