Can I return one of the devices under my subscription?

Yes. You can return any number of devices under a particular subscription by calling the customer care helpline number. Our representative will visit your location and collect those devices. Your subscription amount for the remaining devices will get revised from the next month onwards.

Can I cancel my subscription?

Yes. You can raise a cancellation request for every subscription. Please call our customer care number for raising a cancellation request. On cancellation, all the devices under that subscription will stop streaming live feed and the intelligent alerts will also stop. Our representative will visit your location and collect all the devices.

How many devices are covered in one subscription?

One subscription covers up to 6 devices. Your monthly subscription charge and one-time activation charge will vary per Camera basis. For example: For 1 Camera: One-Time Activation Charge = Rs.999/- Monthly Subscription Charge = Rs.99/- For 2 Cameras: One-Time Activation Charge = Rs.999 x 2 = Rs.1998/- Monthly Subscription Charge = Rs.99 x 2 = Rs.198/- For 3 Cameras: One-Time Activation Charge = Rs.999 x 3 = Rs.2997/- Monthly Subscription Charge = Rs.99 x 3 = Rs.297/-

How will I be charged?

You will be charged on a monthly basis (30 days) from the day of activation.

How do I renew my Tata Play Secure Subscription?

Your subscription will be auto renewed on each billing cycle. The amount to be paid monthly will get auto debited from your DTH account. Recharge now for uninterrupted services. Click here

What are the various subscription options available?

Currently, the Camera is available on monthly subscription basis.

What are the subscription charges for Tata Play Secure?

Rs.999/- One-Time Activation Charge (per Camera) Rs.99/- Monthly Subscription Charge (per Camera) to be paid from the second month onwards

Subscription FAQs | Tata Play Secure

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If I return the device, will I be refunded the one-time activation charge?

No. Activation charges are non-refundable.

What will happen if I stop paying the monthly subscription charge for the service?

If your account gets deactivated due to non-payment of dues, the device will stop working and the service will stop immediately. You won't be able to see live feed or receive intelligent alerts and you will also lose your video history. After 15 days of deactivation, we will arrange for our representative to visit your location and collect the device.

I am receiving a notification in the app that reads ‘Looks like your camera is locked!’. How do I get my camera unlocked?

Please recharge your account to unlock your camera. If you have paid the subscription amount and the camera is still locked, please reach out to our customer care team.

Can I take Tata Play Secure Subscription if my DTH account is de-active or temporary suspended?

No. Tata Play Secure Subscription is available only for our active DTH subscribers.

De-active Account – Please recharge your de-active account to subscribe to Tata Play Secure.
Temporarily Suspended – Please resume your DTH account to be able to subscribe to Tata Play Secure.

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