Read what others usually ask us

Get your answer in our Frequently Asked Questions (FAQs)​

  • I am not a Tata Play subscriber. Can I still access the service?​

    You can view certain free content such as movie trailers. However you need to be an active Tata Play subscriber to access Live TV and On Demand videos.

  • My Tata Play account is currently de-active due to lack of funds; can I still use Live TV/On Demand service?

    You need to be an active Tata Play subscriber to enjoy Live TV channels and On Demand videos on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.

  • Can I watch Live TV and On Demand videos outside India?

    No. You need to be in India to be able to use the Tata Play Mobile services.

  • Why can’t I watch live TV and On Demand videos outside India?

    Tata Play provides services only within the territory of India.

  • How do I see the schedule of a channel?

    To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.

  • Who can set programmes for record?

    Only Tata Play+ HD subscribers can set recording on their set top boxes using the record option from the app.

  • How do I set a programme for remote recording?
    • In Live TV section, select the programme from a channel you want to record.​​
    • On the programme de tails page, you will get an option to set it for record.​​
    • On selecting the record option, you will get a confirmation stating the programme has been successfully set for recording on your Tata Play + HD box.​​
    Remote recording functionality can be used by Tata Play+ HD subscribers only. You can also set a series for recording from the app.

More convenience at your fingertips

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Remote Record

Record shows on a compatible Set Top Box directly from Tata Play Mobile App

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Wifi Remote

Transform your mobile into a full remote, gesture remote or quick remote

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